Terms of service

TERMS OF SERVICE

These Terms of Service apply to your use of the Frog Commando website and to any purchases made through our online store. By using this website or placing an order, you agree to these terms.

ABOUT US

This website is operated by Frog Commando. Throughout the site, the terms “we”, “us” and “our” refer to Frog Commando.

OUR PRODUCTS

We make every reasonable effort to display our products, colours and designs accurately. However, colours may appear slightly different depending on your device or screen settings.

Product availability may change without notice. We reserve the right to discontinue products or change product specifications where necessary.

MADE TO ORDER

Many Frog Commando products are made to order. Where stated on the product page, please allow up to 10 working days for dispatch.

Dispatch times are estimates and do not include the time taken by the delivery service after your order has been dispatched.

ORDERS

After placing an order, you will receive an order confirmation. We reserve the right to cancel or refuse an order where reasonably necessary, including where there has been an obvious pricing or product information error, suspected fraudulent activity, or we are unable to fulfil the order.

If we cancel an order after payment has been taken, we will refund the amount paid.

PRICES AND PAYMENT

Prices are displayed in GBP unless otherwise stated. The price charged will be the price displayed at checkout when you place your order.

Delivery charges, where applicable, will be shown before you complete your purchase.

Payment must be successfully authorised before an order can be processed.

SHIPPING

Delivery times shown on the website are estimates. We are not responsible for delays outside our reasonable control, although this does not affect your statutory rights.

Please ensure the delivery information supplied when ordering is complete and accurate.

RETURNS AND REFUNDS

Returns, cancellations and refunds are handled in accordance with our Return & Refund Policy and your rights under applicable UK consumer law.

INTELLECTUAL PROPERTY

The Frog Commando name, branding, logos, artwork, designs, photographs, graphics and other original content appearing on this website are owned by, or licensed to, Frog Commando unless otherwise stated.

They may not be reproduced, distributed, modified or used commercially without permission.

WEBSITE USE

You must not misuse this website, attempt to interfere with its operation, introduce malicious software, attempt unauthorised access, or use the website for unlawful purposes.

LIABILITY

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability that cannot be excluded under applicable consumer law.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a purchase made wholly for personal use.

THIRD-PARTY SERVICES

Certain services used by our store, including payment and ecommerce services, may be provided by third parties and may be subject to their own terms and privacy policies.

CHANGES TO THESE TERMS

We may update these Terms of Service from time to time. The version displayed on this website will be the current version.

GOVERNING LAW

These terms are governed by the applicable laws of the United Kingdom. Your statutory rights as a consumer are not affected.

CONTACT

If you have any questions regarding these terms or an order, please contact Frog Commando using the contact details provided on our website.