Refund policy

Returns & Refunds

We want you to be happy with your Frog Commando order. If you change your mind, you have 14 days from the date you receive your order to tell us that you wish to return it.

Once you have notified us, you then have a further 14 days to return the item.

Items must be returned unworn, unused and in their original condition, with any original tags attached. You may handle an item as you reasonably would when examining it in a shop, but we may make a deduction from your refund if the value of the item has been reduced by unnecessary handling.

Made-to-order items

Many Frog Commando products are produced to order. Being made to order does not, by itself, remove your statutory right to cancel an online order. However, items that have been personalised or made to your individual specifications may not be eligible for change-of-mind returns, except where they are faulty, damaged or not as described.

How to make a return

To request a return, please contact us before sending your item back. We will provide you with the appropriate return instructions and return address.

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it to us. We recommend using a tracked postal service and retaining proof of postage.

Faulty, damaged or incorrect items

Please contact us as soon as possible if your order arrives damaged, faulty, incorrect or not as described. Your statutory rights are not affected by this policy.

Refunds

Once your return has been received and processed, any refund due will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Where you cancel an eligible order under your statutory cancellation rights, we will also refund the standard outbound delivery charge where required by law. Any additional amount paid for an enhanced or express delivery service is not refundable beyond the cost of our standard delivery option.

Exchanges

If you require a different size, please contact us. Where possible, we will arrange an exchange subject to stock and availability.

This policy does not affect your statutory rights under UK consumer law.